Dialpad Alternatives

Websites: Dialpad Five9 RingCentral Aircall CloudTalk

• Best for teams evaluating an integration-rich entry plan: Aircall, whose Essentials plan includes 250+ integrations, according to its pricing page.✓
• Best for teams seeking implementation and training support: Five9, whose services page describes strategic implementation support and training for administrators, agents, and supervisors.✓
• Best for teams comparing international number coverage: CloudTalk, whose geographic numbers page advertises local, national, and mobile numbers across 160+ countries.✓

At a glance: 5 calling options

Treat the best-fit column as a starting point for your shortlist. Compare quotes against the same requirements before deciding whether an alternative offers better value for your team.

Dialpad

Dialpad's strongest reason to stay on your shortlist is the connection between its calling platform and conversation AI. Its DialpadGPT page describes a proprietary large language model fine-tuned on business conversations that powers many Dialpad AI features.✓ The same page says it powers call summaries and in-the-moment coaching without requiring customers to build or train their own models.✓

Dialpad also says DialpadGPT adapts to industry-specific vocabulary and use cases.✓ If vocabulary accuracy matters to your evaluation, ask for a demonstration using representative conversations from your business. Judge the output against your own expectations before making it a deciding factor.

Where Dialpad falls short

Pricing clarity is the limitation in these pages: Dialpad's pricing page says conversation-based pricing, but the information we read doesn't establish a monetary starting price.✓ Ask for a written quote that defines the billable conversation and includes your expected usage. These pages also don't establish the specific outbound dialing modes you should expect, so include those in your demonstration checklist.

Migration difficulty

Dialpad's call-transfer page says calls can move between team members, departments, and contact centers in the same app because business calling and the contact center share its platform.✓ That's a description of how calls move within Dialpad. The pages we read don't cover migration duration, number-porting fees, or the work required to move historical data into it.

Aircall

Aircall gives you a more explicit entry-plan reference for budgeting. Its pricing page says Essentials starts at $30/license/month, billed annually, and includes 250+ integrations, IVR, call recording, and SMS.✓ Aircall also says annual plans include a 25% discount compared with monthly pricing.✓

For numbers, Aircall says each plan includes one local or toll-free number, with additional numbers available at $6/month each.✓ Its contact page offers demonstrations and custom pricing through the sales team.✓ Use that conversation to evaluate the exact integrations and calling workflow your team needs.

Where Aircall falls short

The entry price doesn't answer the entire AI budget question. Aircall's pricing page lists AI Assist Pro as a standalone add-on at $49/user/month for real-time assistance and post-call automation.✓ The same page separately lists AI Voice Agent bundles: 500 minutes for $175, 2,500 minutes for $725, or 10,000+ minutes at custom rates starting from $0.19/minute.✓ Build your comparison around the combination you intend to buy.

Migration difficulty

Aircall's pricing page establishes that Essentials includes integrations, but the pages we read don't describe a migration timetable, historical-data import process, or number-porting procedure.✓ Ask the demonstration team to walk through your intended setup and identify who owns each transition step.

Five9

Five9 deserves consideration when purchasing flexibility and implementation support are central to your decision. Its pricing page lists preconfigured bundles, custom quotes, and purchasing based on concurrent users, named agents, or pay per use.✓ Its services page says the services team has expertise in contact center as a service and cloud technology.✓

Five9 also describes support from strategic implementation through ongoing optimization.✓ Its services page says its implementation approach is tailored to customer goals.✓ Ask for a proposal that turns those descriptions into specific deliverables, responsibilities, and acceptance criteria.

Where Five9 falls short

The published pricing conditions deserve attention if you're evaluating a smaller deployment. Five9's pricing page lists Digital at $119 and Core at $159 per seat per month, and says the prices shown are per concurrent user, usage-based pricing may apply, and there is a minimum of 50 seats.✓ Don't assume every purchasing option carries identical conditions; ask Five9 to confirm the minimum and usage charges for your proposed contract.

Migration difficulty

Five9 describes tailored platform training for administrators, agents, and supervisors.✓ Its pricing page also describes a managed service covering administrative moves, additions, changes, and deletions.✓ These are useful support topics to investigate, but the pages we read don't establish a migration duration or fixed transition cost.

RingCentral

RingCentral is worth evaluating when your shortlist extends beyond calling to broader communications. Its pricing page says the RingEX trial includes voice, auto attendant, online meetings, team messaging, fax, and conferencing.✓ RingCentral also describes RingCX as an omnichannel contact center solution in its company announcement.✓

On its pricing page, RingCentral claims 99.999% phone-service reliability.✓ The same page describes security and compliance credentials including HITRUST, GDPR, PCI, and HIPAA.✓ Ask which service commitments and compliance provisions apply to the exact products in your quote.

Where RingCentral falls short

The pages we read don't provide a monetary starting price for this comparison. RingCentral's pricing page says its team will build a bundle and provide a custom quote.✓ It also offers international calling plans and bundles without giving their prices in the information we read.✓ You'll need a quote before comparing your intended configuration against the other options.

Migration difficulty

RingCentral's device-as-a-service page says it handles device shipping, handling, and service exclusively.✓ Its RingEX trial includes the communications features listed above, giving you a defined feature set to evaluate.✓ The pages we read don't specify number-porting duration, historical-data migration, or a complete implementation schedule.

CloudTalk

CloudTalk provides concrete number-coverage and pricing details for an international shortlist. Its geographic numbers page advertises local, national, and mobile numbers in 160+ countries, starting at $6/month on plans from $25/user/month.✓ It separately says mobile numbers are available in 42 countries from $6/month.✓

CloudTalk's toll-free numbers page advertises virtual toll-free numbers from $6/month, with a one-time activation fee in select countries, on plans from $25/user/month.✓ Its AI Voice Agent pricing page says pricing starts at $99/month with 200 minutes included and the first 50 minutes free.✓

Where CloudTalk falls short

The advertised number starting price isn't a uniform price across destinations. CloudTalk's geographic numbers page says midrange local numbers run around $10/month, mobile numbers closer to $15, and some harder-to-source markets cost considerably more.✓ Its toll-free page also identifies activation fees in select countries.✓ Request a country-by-country number quote before treating the starting price as your budget.

Migration difficulty

CloudTalk provides a useful estimate for number porting. Its geographic numbers page says to expect roughly $30 per porting request, around $10 per number, and about two weeks once paperwork is complete.✓ That estimate covers porting; the pages we read don't establish the duration or cost of a complete platform migration.

Which one should you choose? 5 options

Choose Dialpad if you want to evaluate conversation AI across business calling and the contact center: its DialpadGPT page says the model helps power AI across both areas.✓ Make the conversation-pricing definition part of your buying decision.

Choose Aircall if your shortlist prioritizes an entry plan with integrations, IVR, call recording, and SMS, all of which Aircall lists under Essentials.✓ Price your intended AI add-ons separately before comparing totals.

Choose Five9 if you're evaluating a deployment where purchasing models and implementation support deserve substantial attention: Five9 lists several purchasing options and describes support from implementation onward.✓ Confirm the seat conditions for your quote.

Choose RingCentral if you want to test calling alongside meetings, messaging, fax, and conferencing, which its pricing page includes in the RingEX trial.✓ Use the trial to assess the workflows you'll actually use.

Choose CloudTalk if international number availability is a primary screening requirement: its geographic numbers page advertises coverage across 160+ countries.✓ Verify availability and pricing for each destination on your list.

FAQ

How we researched this

We read each company's own public pages on October 14, 2026; every factual product claim links to its source. We attribute pricing, capabilities, and service claims to the vendor that published them. Where those pages don't explain a price or migration requirement, we say so.

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